Serata customer service
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Questions about sizing, your order, or a return? Email us, send us a WhatsApp message, or fill in the form below.
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Frequently asked questions
Shipping costs and delivery times vary by country. You can find all current rates on shipping and delivery. We ship throughout Europe.
As soon as your payment is received, we’ll get to work on your order. We ship with DPD and PostNL. You can find all the details about the delivery time under Shipping & delivery.
You have 14 days to reconsider after receiving your order. Register your return within those 14 days using the return form, then send the items back within 14 days. You are responsible for the return shipping costs. More details can be found in our Shipping and return policy
For hygiene reasons, stockings, tights, bodystockings, catsuits, and latex items cannot be returned once the seal has been broken.
Use the size calculator on the product page, so you order the right size the first time.