Serata

Did your order arrive damaged? Please let us know within 48 hours.

Did something break after use, but you handled the item carefully? Then you may be able to use your legal warranty.

In that case, send a message with:

• The order number
• The relevant item
• A description of the problem

👉 Go to the contact form or email info@serata.be

We will contact you as soon as possible for more information if needed or to find a solution together.

• Belgium: €4.95, free shipping on orders over €70
• Netherlands: €7.50, free shipping on orders over €70

As soon as your package leaves our warehouse, you will receive a track & trace code from us so you can easily follow your order.

We do everything we can to ship your order as quickly as possible so you can enjoy it soon.

Return shipping costs are always the responsibility of the customer. Serata will refund the full purchase amount, excluding the calculated shipping and return costs.

NOTE: unfortunately, carriers sometimes lose packages. You are therefore responsible for ensuring your return reaches us. If your package is lost and you have no proof (e.g., via tracking or registered mail), we unfortunately cannot process your return and you will not get your money back! Fortunately, this does not happen often, but it does occur.

To prevent this, we provide you with a return ticket with insurance that you can use to send the package back.